Order processing time

Processing time: Orders are processed within 1 – 3 business days (Monday to Friday).
Shipping time: Orders take approximately 6 – 10 business days (Monday to Friday) to arrive at the destination from the moment your order has been processed.
Cut-off time: Orders placed before 05:00 PM (PST) will be processed the same day; those placed after will be processed the next working day.

Delivery time

Total delivery time: We require approximately 7 – 13 business days for your order to arrive from the point of placing your order.

Full details are in our Shipping Policy.

As soon as your order is shipped, we will send you a confirmation email. Where available, this email will include a tracking link so you can follow the shipment’s progress online.

If you cannot find the email, please check your spam or promotions folder, or contact us and we will resend the information.

No. Shipping is free of charge on every order, in all the countries we ship to. There are no delivery costs added at checkout.

Orders delivered to Switzerland and the United Kingdom may be subject to import duties or local taxes set by the destination country. Where these apply, they are the responsibility of the recipient unless already included at checkout.

At Numise, we offer secure and convenient payment options. Depending on your location and device, you can typically pay with:

• PayPal
• Visa
• Mastercard
• American Express
• Shop Pay
• Google Pay
• Apple Pay
• Maestro
• Unionpay

For logistical reasons, larger orders or items of different sizes may be shipped in separate packages. In that case, the remaining items usually arrive within a short time after the first delivery.

If something still appears to be missing after a few days, please contact us with your order number so we can investigate.

If your order arrives damaged, please contact us as soon as possible after delivery. For a faster resolution, we recommend sending photos of the product, the packaging and the shipping label.

Our customer service team will review the case and help arrange an appropriate solution, such as a replacement or other available options.

If you need to change or cancel your order, reach out to us quickly after placing it. Once the order has entered the shipping process, changes may no longer be possible and you may need to use our return process instead.

You have 30 days from delivery to return eligible items — more than the 14 days required by EU and UK law. Email us at support@numise.com with your order number and we will send you return instructions.

Full details are in our Return and Refund Policy.